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    Why does my form not work in firefox on pc or mac?

    Asked by cheekychappie2k2 on January 10, 2014 at 11:58 AM

    i press next and nothing happens?

     

    please help!!!

    Page URL:
    http://doggychums.com/emergencyinformationform.php

    pc next and
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    Answered by cheekychappie2k2 on January 10, 2014 at 12:17 PM

    also doesnt work with this other form http://doggychums.com/dogboardingform.php

     

    other forms do however work... so im baffled? please advise?

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    Answered by cheekychappie2k2 on January 10, 2014 at 12:20 PM

    Just checked the form outside of my website, and so im guessing it must be the way it is embedded... which is iframe, but this is a problem cos this version of iframe is the only way it works  across the border :( argh.... anyone with any advice, id be grateful!

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    Answered by EliezerN on January 10, 2014 at 02:36 PM

    I tested your form, but I was not able to reproduce the issue from my side. Next buttons are working fine. Please try reembeding the using iframe code, but at this time remove the <script> tags and just embed the <iframe> section.

    Please inform us if you need further assistance with this inquiry.

    Thanks

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    Answered by cheekychappie2k2 on January 11, 2014 at 10:20 AM

    did you try mozilla firefox using the forms i suggested on my page? i do not want to do iframe as it screws up my page. it needs to be dynamic as clients get lost. 

     

    can someone provide a more technical answer perhaps?

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    JotForm Support

    Answered by EltonCris on January 11, 2014 at 07:46 PM

    @cheekychappie2k2

    The problem is caused by script conflict. The most efficient way to resolved this problem is to embed your form using iframe. Since the form loads in an iframe container, it won't conflict anything on your page.

    However, if you don't like using iframe, you have to deal the script conflict. Usually, it's your jQuery script and the form prototype script conflicts to each other. Here's how to deal prototype and jQuery conflicts. http://learn.jquery.com/using-jquery-core/avoid-conflicts-other-libraries/

    If we can be of further assistance, let us know here. Regards!

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    Answered by cheekychappie2k2 on January 13, 2014 at 01:26 PM

    Hello jotform support. I am 100% sure its not jquery issues... why am i sure? i made a page for this link alone with no extra coding and it still showed the form with an error... 

     

    this tells me there is something between my website asking your form to load somehow... im not sure what, but this is something i need investigating... can someone please look into this in detail?  

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    Answered by cheekychappie2k2 on January 13, 2014 at 01:28 PM

    BTW, my forms are long forms, they go up to 7000px length, its not realistic in this day and age to use iframe as clients get lost if they go to the next page

    Please please please help....

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    JotForm Support

    Answered by EltonCris on January 13, 2014 at 02:53 PM

    @cheekychappie2k2

    I've tried it on the clean HTML page but unable to reproduce the problem. https://shots.jotform.com/elton/workaround/noconflict_315689.html. In other words, the form itself is fine so there might be a conflict between the form and on your page or it might be a loading issue since the form as you've mentioned is pretty long, couldn't be more specific since the problem happens very intermittent when I tested your form that time. However, as of checking it again this time, I am unable to reproduce the problem no matter how many times I cleared cached and cookies.

    Here's a screencast on my test: https://shots.jotform.com/elton/Screencast_03-42_14-01-2014.mp4

    Can you please do a clear cache on your browser and recheck? I cannot reproduced the problem anymore so the updates you made might be of help?

    We'll await your updates. Thanks!

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    Answered by cheekychappie2k2 on January 13, 2014 at 03:23 PM

    ive decided to go with a pop up... i cant allow the issues to lose me business and ive clicked on all browsers (bar IE) and the pop up appears to work without getting blocked and is better for mobile, so ill go that way i thnik

     

    i have 0 extra code in the page i make, so its gotta be some form of loading issue... i know the link works just fine which is from jotfrom, so something between my website and yours is causing an issue in FF so i would say maybe a software version difference or perhaps the DOCTYPE for my form? 

     

    what do you think?

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    JotForm Support Manager

    Answered by Jeanette on January 13, 2014 at 07:05 PM

    I tested Elton's standalone form    and I actually reproduced the problem in FF for Ubuntu.

    So, I think it's the DOCTYPE declaration in your page that should be updated to this one:

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> 

     

    Please test mine which works ok in my FF

     

     

     

     

     

     

     

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    Answered by cheekychappie2k2 on January 14, 2014 at 11:00 AM

    Hi to all trying to help

     

    I have just checked and the emergency information form is working fine

     

    its now this http://doggychums.com/dogboardingform.php which isnt working, and thats even with the doctype amendment which doesnt appear to make any difference... hmmmmmm

     

    confused.

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    Answered by cheekychappie2k2 on January 14, 2014 at 11:07 AM

    oops, mistaken, now it doesnt work for either ...

     

    for some reason, the next button just doesnt seem to switch from being back and next, to next only... something is going on in that process which stops the form working... works fine in chrome and safari, but not in firefox

     

    cant understand... its def some script, but i dont think its unique to my page... i think maybe its something when the two servers are talking, something gets missed somehow  

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    JotForm Support

    Answered by EltonCris on January 14, 2014 at 12:50 PM

    @cheekychappie2k2

    Thanks for the updates.

    You should also try to download your form's full source code and host it on your server. The form might perform better when all files are hosted on your side if form loading is a concern, but I could not guarantee you if this would resolved the problem unless you will embed the form on a clean HTML page just like what we did. Like I've said, the problem is very intermittent, and it's specific to 1 browser which makes it a bit difficult to find the cause of the problem. As of checking again this time, the form on your page works perfectly fine on my FF so we have completely different situations here, you might also try to upgrade your FF browser. I would suggest trying other embed code as well like pop up which does not need for the form to be embedded on your page. This should work.

    Thank you!