What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can you securely email me the information on the form?

    Asked by Kim  on January 10, 2014 at 12:03 PM

    I tried to reply to the original post but I've been in "please wait" mode forever.


    Your response did not help me.  I need to understand HOW you keep the data secure through the mail server.  How can you keep it encrypted on MY email end? Don't both parties need encryption keys?  I need to understand how it is secured the whole way through.  I really would prefer to talk to someone than back and forth on a forum...

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    JotForm Support

    Answered by ardy0689 on January 10, 2014 at 02:38 PM

    Hello. Thank you for contacting us. Our email notifications are not encrypted. They are sent the normal way. However, you can configure your forms to send via SMTP using your own email server and you have the ability to choose a secure connects like TLS.


    Please refer to this guide How to Setup SMTP for a Form in order to learn how to set it up. Please let us know if you need further assistance. Thank you