- cascadiaAsked on January 10, 2014 at 01:49 PM
We need an invoice for our December bill and i can't figure out where that would be. Also in December i downgraded us to the free account, but when i signed in just now it says we are still on the $9.95 per month plan. the is not the plan we want and should not be getting charged for January as i downgraded us in December. Please advise. thanks you.
- JotForm SupportTitusNAnswered on January 10, 2014 at 03:35 PM
Thank you for contacting us.
We have set your account plan back to free.
Please pardon the inconvinience.
You will not be billed; cancellation was confirmed on 12/24/13 and the subscription was consequently cancelled.
Please let us know if we can assist further.