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Billing - Cancelled my subscription, so need my account back to freeAsked by cascadia on January 10, 2014 at 01:49 PM
We need an invoice for our December bill and i can't figure out where that would be. Also in December i downgraded us to the free account, but when i signed in just now it says we are still on the $9.95 per month plan. the is not the plan we want and should not be getting charged for January as i downgraded us in December. Please advise. thanks you.
Thank you for contacting us.
We have set your account plan back to free.
Please pardon the inconvinience.
You will not be billed; cancellation was confirmed on 12/24/13 and the subscription was consequently cancelled.
Please let us know if we can assist further.