What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing - Cancelled my subscription, so need my account back to free

    Asked by cascadia on January 10, 2014 at 01:49 PM

    We need an invoice for our December bill and i can't figure out where that would be. Also in December i downgraded us to the free account, but when i signed in just now it says we are still on the $9.95 per month plan. the is not the plan we want and should not be getting charged for January as i downgraded us in December. Please advise. thanks you.

    thanks and
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    JotForm Support

    Answered by TitusN on January 10, 2014 at 03:35 PM

    Hello, 

    Thank you for contacting us. 

    We have set your account plan back to free.

    Please pardon the inconvinience.

    You will not be billed; cancellation was confirmed on 12/24/13 and the subscription was consequently cancelled.

    Please let us know if we can assist further.