Upgrading to Silver subscribtion.

  • ThePark01
    Asked on June 13, 2021 at 6:05 AM

    Dear

    I'm trying to upgrade our account to the silver version ASAP.

    We had some trouble doing so with our creditcard, but these issues are now fixed.

    Can this be resetted in a way so we can still upgrade our account to the silver version.


    Thanks.

    Max Pouille

    The Park Playground.

  • Amin JotForm Support
    Replied on June 13, 2021 at 9:44 AM

    Hi there,

    Thanks for reaching out to us!

    I can see nothing wrong with your account that would prevent you from upgrading it.

    Related guide: How-to-upgrade-my-account

    After reading the guide, if you still need further assistance, please let us know.

  • ThePark01
    Replied on June 13, 2021 at 11:50 AM

    This is the error we got. So no idea what's going wrong from our side.


    1623599408 60c62930b545c Screenshot 10

  • Amin JotForm Support
    Replied on June 13, 2021 at 1:46 PM

    Hi again,

    Kindly try with the link below to upgrade to Silver Monthly for $39.00.

    https://sites.fastspring.com/interlogy/product/jotformsilvermonthly?referrer=ThePark01

    Please give it a try and let us know how it goes.

  • ThePark01
    Replied on June 14, 2021 at 3:36 AM

    Unfortunatly this didn't seem to work with the link neither.


    1623656164 60c706e41ec8b Screenshot 10

  • Vick_W Jotform Support
    Replied on June 14, 2021 at 4:58 AM

    Hi there,

    Can you please make sure that you are using the correct credit card details. Please make sure the security code, expiry date, card number, and the name on the card are correct.

    You can also try the same payment link on a different browser. Let us know if you need further assistance.

    Thanks