- Gretchen WoodsAsked on January 10, 2014 at 03:21 PM
For whatever the reason may be, we have stopped receiving notification of re-certification forms completed by students. Is it possible to re-instate notificaton that a form has been completed?
Gretchen Woods, Coordinator
Access and Ability
Lincoln University, MO
- JotForm Supportardy0689Answered on January 10, 2014 at 04:57 PM
We apologize for this inconvenience. I have checked your forms and most of them have incomplete Sender details and left it blank.
Some of them have blank "Sender Names" and Some of them have blank "Sender E-mails". This could cause email providers and see it as spam or could trigger spam for incomplete Sender informations.
Correcting these settings may help you on this problem you can also use our guide on troubleshooting email problems that should help you correct these problems.
I have also checked your email address to our bounce list but is not present there. This can make your notifications not going out if they are listed. You may also check other email addresses that you use on your forms if they are in the bounce list by going to your Account settings and check them there
Lastly, it is better if you whitelist our email addresses so that you can receive them properly.
Please let us know if this issue persists so that we can further investigate on it. Thank you