How to download Excel list from submissions

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    mcaprez
    Asked on January 10, 2014 at 03:44 PM

    i'm still waiting for a response to my inquiry about how to download our excel list from the submissions that have been entered. as i've said in previous emails, there are more than 700 submissions but i can't get to any of them. and, in order to respond to our customers in a timely manner, i need that data pronto. you've told me you're working on it but i've been given no time frame. can you please help me? i don't want to have to hand enter data from 700 submissions.

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    jonathan
    Answered on January 10, 2014 at 04:40 PM

    Hi,

    You must be referring to this form http://www.jotform.com/23414616943151 as this was you only form on your account.

     BUT as I found out, this form does not have any input field on it... and the submissions are also empty. 

    Can you please check also on your form's submissions page? 

    I cannot find any submssion data to download for your form.

    We will wait for your update.

    Thanks.

  • Profile Image
    mcaprez
    Answered on January 16, 2014 at 07:23 AM

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    mcaprez
    Answered on January 16, 2014 at 07:30 AM

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    mcaprez
    Answered on January 20, 2014 at 05:20 PM

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    Cesar
    Answered on January 20, 2014 at 05:37 PM

    First off, let me apologize for the inconvenience this may have brought you. This issue is being looked over on the following threads:

    http://www.jotform.com/answers/306542-my-form-says-i-have-hundreds-of-submissions-but-when-i-go-to-try-and-view-and-download-as-an-excel-file-none-show-up-#4

    http://www.jotform.com/answers/310052-Submission-database#1

    Once we have an update from the Team this issue has been escalated to. You will receive an update on those threads. In any case, I would suggest to keep the discussion within any of the 2 threads to avoid confusions or delays to the assistance from the development team. Thank you.