e-Mail notifications slow/not appearing at all

  • Profile Image
    samjatin
    Asked on January 10, 2014 at 03:59 PM

    Hi there jotform team, 

     

    I set up my form 2 months ago and with a bit of help here and there from your great team everything went smooth. 

    During those 2 months I occasionaly filled out the form to make sure everything went fine. I used a @gmail.com address for that and the notification usually arrived withing a few minutes. 

     

    Now I changed it to an e-mail address that uses the domain the site is hosted on. Since then I am having trouble. 

     

    Some entries simply did not show up and those that make it trough take up to 30 minutes to arrive. 

    The long time does not really phase me since this is not really a time-sensitive project. It makes it harder to set up b/c I have to wait 30 minutes after I change the settings in the e-mail settings. 

     

    First I went with noreply@jotform. Issues mentioned above.

    Then I set up an address admin@site-domain.com Mails dont show up at all. The address is working on my end (sending & receiving)

    I did a quick search in the forum and it says I should use the noreply@jotform option. Changed back. Still issues that mails take ages and not entirely sure all of the make it. 

     

    When I go to "My Forms" on jotform and check my inbox the mails do appear instantly. 

     

    Do you have any ideas what the issue could be? 

     

    I also saw the whitelisting IP advise. Should I do that? I mean most mails make it, then that means my provider is not really blocking notifications from jotform. 

     

    Kind regards

     

    Sam

     

     

     

  • Profile Image
    Jeanette
    Answered on January 10, 2014 at 05:30 PM

    You can check your emal address to see if they have ended up in our bounce list

    To do this, go to Account (human icon at upper right corner) then go to Settings and check your email address(es) one by one by, just paste it in the Check bounce list field

     

     

    If an email address of yours is in the bounce list, click on Remove

  • Profile Image
    samjatin
    Answered on January 10, 2014 at 05:46 PM

    Thanks for the reply.

     

    Okay so it says the addresses are not in bounce list!

     

    So they should all come through. Any idea though why emails to the gmail account arrive almost instantly and others take up to 30 minutes?

  • Profile Image
    jonathan
    Answered on January 10, 2014 at 06:20 PM

    @ samjatin

    This can probably be caused by e-mail rules or filters on the side of your e-mail service provider (the non-gmail account).

    Please refer to this guides also as this might help alleviate the issue.

    1. Whitelisting-JotMails-IP-Addresses

    2.How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Please inform us if issue persist.

    Thanks.

  • Profile Image
    samjatin
    Answered on January 13, 2014 at 09:02 AM

    As it turns out, it was my fault. I had Greylisting enabled for that mail-account. Working now.