I am getting an error message from the Captcha / Robot widget

  • alastair.hunt
    Asked on June 14, 2021 at 5:44 AM


    Hi, I am getting an error message for the Captcha/Robot widget, see screencap attached.

    I have a similar problem trying to use the 'BMI widget'

    I am using Godaddy website builder.

    Other than that Jotform is really easy to use!

    Thank you

    Jotform Thread 3158763 Screenshot
  • Girish JotForm Support
    Replied on June 14, 2021 at 6:39 AM

    I checked both forms in your account but could not see a captcha field.

    Could you share the webpage link where you have embedded your form so that we could check further?

  • alastair.hunt
    Replied on June 14, 2021 at 11:00 AM

    Hello, here you go, thanks:

    https://form.jotform.com/211641823015445


  • alastair.hunt
    Replied on June 14, 2021 at 11:11 AM

    Sorry, here is the live document.

    https://thewholehealthpractice.com/discovery

    The BMI widget simply does not show.

    1623683491 60c771a393ba8 image Screenshot 10

    The captcha at end of doc shows error.

    1623683491 60c771a3e2d61 image Screenshot 21


  • Amin JotForm Support
    Replied on June 14, 2021 at 12:52 PM

    Hi again,

    I can see that the BMI widget on the embedded form shows up with no issues at all. See below.

    1623689231 60c7880fa1ec9  Screenshot 10

    If you're still having the issue, I recommend that you embed the form using its iFrame code instead.

    Related guide: Getting-the-form-iframe-code

    Should you have any further inquiries, we will be more than happy to help.

  • alastair.hunt
    Replied on June 14, 2021 at 9:55 PM

    The iframe solution worked very well, thank you. Problem solved.

    Strange that you could see the BMI widget in our website but none of us

    could, plus we also had the problem with the recptcha. (also now solved)


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