I am getting an error message from the Captcha / Robot widget

  • Profile Image
    alastair.hunt
    Asked on June 14, 2021 at 05:44 AM


    Hi, I am getting an error message for the Captcha/Robot widget, see screencap attached.

    I have a similar problem trying to use the 'BMI widget'

    I am using Godaddy website builder.

    Other than that Jotform is really easy to use!

    Thank you

    Screenshot
  • Profile Image
    gerardw
    Answered on June 14, 2021 at 06:39 AM

    I checked both forms in your account but could not see a captcha field.

    Could you share the webpage link where you have embedded your form so that we could check further?

  • Profile Image
    alastair.hunt
    Answered on June 14, 2021 at 11:00 AM

    Hello, here you go, thanks:

    https://form.jotform.com/211641823015445


  • Profile Image
    alastair.hunt
    Answered on June 14, 2021 at 11:11 AM

    Sorry, here is the live document.

    https://thewholehealthpractice.com/discovery

    The BMI widget simply does not show.

    1623683491_60c771a393ba8_image.png

    The captcha at end of doc shows error.

    1623683491_60c771a3e2d61_image.png


  • Profile Image
    Amin_N
    Answered on June 14, 2021 at 12:52 PM

    Hi again,

    I can see that the BMI widget on the embedded form shows up with no issues at all. See below.

    1623689231_60c7880fa1ec9_

    If you're still having the issue, I recommend that you embed the form using its iFrame code instead.

    Related guide: Getting-the-form-iframe-code

    Should you have any further inquiries, we will be more than happy to help.

  • Profile Image
    alastair.hunt
    Answered on June 14, 2021 at 09:55 PM

    The iframe solution worked very well, thank you. Problem solved.

    Strange that you could see the BMI widget in our website but none of us

    could, plus we also had the problem with the recptcha. (also now solved)


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