archive ability missing

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    SNF_USA
    Asked on June 14, 2021 at 12:09 PM

    Yesterday we archive some of our old/processed approvals but today they returned back in the main submission list and the archive button/feature is gone.

    Can you bring it back?

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    AndrewDurant
    Answered on June 14, 2021 at 02:57 PM

    Hello there,

    Thank you for reaching out to Jotform Support! In order to aid in our investigation, can you please provide us with the URL of the form in question?

    User Guide- https://www.jotform.com/help/401-where-to-find-my-form-url

    Additionally I just checked your inbox view, and I am still seeing the option to archive your submissions (see attached.)

    1623697013_60c7a675aa3f6_

    Thank you in advance for your response!

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    SNF_USA
    Answered on June 14, 2021 at 03:36 PM
  • Profile Image
    AndrewDurant
    Answered on June 14, 2021 at 04:40 PM

    Hello there,

    Thank you for the follow-up! Currently, the ability to Archive submissions is only available from the Inbox view. Please follow the link below and let us know if you are unable to archive your submissions from this page- https://www.jotform.com/inbox/211365210199148

    Thank you!