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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I have integrated Jotform and Zoho. It said the integration was successful, but when I filled out a test survey, it didn't create a Zoho contact.

    Asked by sheenar on January 10, 2014 at 08:50 PM
    Page URL:
    http://form.jotform.co/form/32206181488858

    survey JotForm create integrated
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    Answered by Cesar on January 10, 2014 at 09:36 PM

    Zoho integration is somewhat strict when it comes to mapping the fields. Do note that you may need to create custom fields first so that your information can be mapped out and recognized on your zoho crm account. Kindly make sure this is done.

    Below are some articles that may help you further. Thank you.

    Related Articles:

    Maintain-Customer-Relationships-with-Zoho-CRM

    How-can-i-add-custom-fields

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    Answered by sheenar on January 16, 2014 at 07:30 AM
    The custom fields were all created correctly when I mapped them. I am not
    sure why it is not working. Does the custom field need to be the same data
    type in Zoho? For example, if it is a radio field question in jotform,
    should the field be a radio field in zoho?
    Thanks,
    Sheena
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 16, 2014 at 11:36 AM

    Hi Sheena,

    Yes, that's right. Both field types should matched the same from Jotform and to your Zoho form. Please consider correcting that and inform us here if you still have problems with Zoho Integration. As long as the field type matches, it should work fine.

    Regards!