What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hello there -I have made a form which became over subscribed, I have

    Asked by stolenthunder on June 26, 2011 at 01:26 AM
    Hello there -

    I have made a form which became over subscribed, I have now paid for subscription


    and then made an account but don't seem to be able to enter the subscription number to upgrdade

    My form is at http://www.facebook.com/stolenthunder#!/stolenthunder?sk=app_179351778781676 which I need to upgrade in order for it to keep working,

    Thanks Alice

    This is a re-post of a comment on

  • Profile Image

    Answered by allanftd on June 26, 2011 at 02:45 AM

    Hi Alice,

    I went to our member database to check the current status of your account. It is active and subscribed as a premium account. I have also checked the Facebook link you provided and the form is working properly as well. Kindly try again and let us know if it still doesn't work.

    Thank you for using JotForm!