What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reached quota reminder email

    Asked by JanAJewell on January 11, 2014 at 10:26 PM

    My current plan is called the 'Starter Plan'

    Your website states that the starter plan includes:

    100 Submissions

    100 MG Available Space

    1 Sub-User Account

    Unlimited Forms, Reports, Fields

    And that the cost is free. 

     

    However I have received an email today stating: 

    We would like to inform you that your JotForm account has almost reached 10 payments per month this month. Free accounts are limited to 10 payments per month. Your forms will be automatically disabled once you reach your allocated quota. 


    Upgrade your account today to continue using JotForm without any interruption; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy: 
    http://www.jotform.com/upgrade?username=JanAJewell

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/

     

    Your pricing says nothing about a limit of 10 payments per month. Is this misleading advertising? Please help me to understand this.

     

    Thank you, Jan J

     

    Screenshot
    email Reports Submissions JotForm style
  • Profile Image
    JotForm Support

    Answered by EltonCris on January 12, 2014 at 05:35 AM

    Hi,

    100 Regular submissions limit per month is different with 10 Payment submissions limit per month. Since you are using a form with payment tool, your submissions will be counted as Payment submissions and not the regular one. For free users, payment submissions limit is 10 per month. As of this writing, you already have 9 out of 10 Payment submissions, this is the reason why you received a reminder email indicating about the upgrade to avoid interruption of the service.

    Here is your current submissions status:

    If you have further questions, let us know here.

    Regards!