Authorized.net connection

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    smarois
    Asked on June 15, 2021 at 11:26 AM

    Hello we use authorize.net for our payments through Jot forms. I am receiving the jot forms as people apply but the funds do not seem to be going through. I called athorized.net and they said it is not an issue on there end and that I needed to contact you guys on your end. Could you please assist me in getting this resolved as we have a lot of applicants and no payments showing.


    Thank you

    Deanna Otero

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    FelipeSantana
    Answered on June 15, 2021 at 04:50 PM

    Hello Deanna,

    Thank you for contacting Jotform Support. We do apologize for the inconvenience that you have experienced.

    I have reviewed the form on your account titled 2021 SUMMER SPORTS CAMP APPLICATION and it seems that the Authorize.net integration is set up correctly. However, when I tested the form, it seems that there is an issue with the calculations for the Grand Total. I selected many "camps" and in the end, my total due was set to 0.

    If your users are also receiving this 0 Grand Total, then there will be no payment to make.

    I do suggest that you look through your calculations widget and ensure that you are adding all of the necessary fields to the calculation. Also, make sure that the syntax of the calculations is correct.

    Can you kindly run a quick test on your forms as well to see if you are also seeing this same issue?

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    smarois
    Answered on June 17, 2021 at 11:50 AM

    Hello,


    I went on there and I updated the grand totals but the form is still not collecting the payment. I called authorize.net and they said there is no issue on there end. Could you please take a look once more to see if there is possibly something else that needs correction so we can receive payments.

    Thank you

    Deanna

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    FelipeSantana
    Answered on June 17, 2021 at 01:36 PM

    Hello Deanna,

    As I mentioned in my last response, the issue is not with the Authorize.net integration. You have set this part up correctly.

    The issue here was that there were several errors in your calculation widget. After looking through the calculations I noticed you had some syntax errors. On a few of the calculations, you were placing addition symbols twice in a row without any number values in between, and that caused the calculation to fail. Therefore, the calculation was left blank, which then leads to the payment being left at 0 which then leads to no payment. I hope this makes sense.

    Here is a screenshot of the errors I found:

    1623951330_60cb87e2a7082_

    I have gone ahead and fixed these errors for you on the calculation widget. I found 3 total errors like this one in the widget.

    Can you please test your form once again and let us know if the issue still occurs?

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    elicmorel
    Answered on June 24, 2021 at 04:46 AM

    Can we add the the form on sport page? I want to test my WordPress website that cover the sport niche.
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    KrisLei
    Answered on June 24, 2021 at 09:35 AM

    Hello,

    I have made a separate ticket for your next query. Please refer to this link: https://www.jotform.com/answers/3180273.

    In this way, we can address your queries accordingly and prevent confusion. I will address it shortly.

    Thank you.

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    Elbole 
    Answered on July 05, 2021 at 10:23 PM

    Thank you so much :) Felipe Santana

    https://elasticreviews.com/