What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The Payment Tools - 'PayPal' doesn't appear to be working. Is there something wrong?

    Asked by ImaginateDesign on January 12, 2014 at 08:08 AM

    I am creating a form and need to include a paypal option.  Every time I try to use the Wizard to add a product the system freezes.  What's wrong?  I've tried a number of times now.  I need to do this today!

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    JotForm Support

    Answered by jonathan on January 12, 2014 at 08:40 AM


    I am not able to experience this issue at the moment. I can use the form builder and add Paypal tools just fine on my form.

    Perhaps this is a browser or connection issue on your end.

    Please try refreshing your browser, and logout/login back to JotForm.
    See if this procedures makes any difference.

    Inform us if this issue still persist.