What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Missing answersAsked by NeerajPrasad on January 12, 2014 at 08:21 AM
I have created a form but three of the questions do not have any answers when I submit the form:
"Abstract title...", "Other author(s)..." and "Institution(s)..."
All three questions are text fields with Rich Text format.
I have tried recreating the form from scratch and the problem remains.
Please can you help? I can't see what I am doing wrong because all the other fields seem to work fine.
problem format rich text format all
It seems this is caused by the hint example text on the Text Area field.
Please try removing the hint text value and test again.
Inform us if issue persist.
I can confirm that my colleague's solution works but I don't know why the hint example text affects the three fields in question and not the last (Abtract Text). Knowing that you would still like to inform users as to what should be entered in those fields, I would suggest substituting Hover Text
for all of the rich text fields, including the Abstract Text one (for uniformity).
Thank you for your advice. I have made the changes and it seems to work now. It must be a bug in the way the form works.