PDF Attachment: Submission ID is not shown or shown as "undefined"

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    RooseveltTowers
    Asked on June 15, 2021 at 03:21 PM

    I am still having an issue with why the submission ID is not displaying on the PDF. I need help with this please. I have created a new form and new PDF without success. https://form.jotform.com/210945220983153

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    EltonCris
    Answered on June 15, 2021 at 10:31 PM

    I was able to replicate the problem in the cloned version of your form. The submission ID is not shown in the PDF attached to the email. I also tried using the {id} tag but it is shown as undefined.

    20210616102443TM.pngIn the PDF Editor, the submission ID is shown just fine even when you download them.

    20210616102638wU.png

    I have now escalated this to our developers. We will inform you here once this is fixed.

    For now, you can include the PDF Link tag on your email notification so you can manually download the PDF by clicking the download link in the email you received. This doesn't have any problem with the submission ID. Here's how:

    20210616102831F1.png