What happens to my data when deleted

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    Candace 
    Asked on June 15, 2021 at 07:51 PM

    Hello

    I have an account with you. We are updating our data storage policies.

    I wanted to confirm what happens to my form data when deleted?

    Do you keep it forever or is it actually deleted immediately or after a certain time frame?

    Thanks

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    gerardw
    Answered on June 16, 2021 at 05:38 AM

    When you delete the data/submission on your forms, it first gets moved into the Trashed entries folder on the submissions page.

    The submissions lie in the Trash folder for 30 days after which it will be automatically deleted from our database.

    Here is a useful guide for reference: https://www.jotform.com/help/377-how-to-delete-form-submission-data