Change username and email without losing the forms

  • Profile Image
    marykellylaw
    Asked on June 15, 2021 at 08:53 PM

    Hello,

    I am using the free version and want to upgrade to a paid version of JotForm.

    Am I able to change the Username and Email address to someone else's without losing the forms I already created?

    Also, I want the data notifications to be emailed to two people. Can I do that?

    Sorry for so many questions, I am brand new to JotForm... but love it!

    Thank you,

    Susan

    sdubno@gmail.com

  • Profile Image
    Michal_S
    Answered on June 16, 2021 at 07:19 AM

    Hello!

    Don't worry about asking many questions - we're here to answer them!

    I will have to split your second question into a separate thread however, as it is unrelated to your first question - I will answer it in the separated thread.

    You can change both your username and account email address in the account settings:

    username_update.png

    update_email.png

    Related guides:

    How to Change the Username?

    How to Change Your Account Email Address?

    You will not lose any forms or their associated data in the process, however, if your forms have custom URLs that use your old username, they will become invalid and have to be updated:

    How to Create a Custom URL of a Form?

    If you're planning to upgrade soon, I suggest making the change before upgrading, as changing your username can get a bit complicated and even impossible for a certain time period on a paid account, depending on the payment method used for subscribing.

    Please let us know if you require any further assistance.

    Thank you!