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    How to receive your email notifications as if your form submitter sent them

    Asked by dmwesq on January 12, 2014 at 08:20 PM

    I am trying to follow the instructions in this thread but am somewhat confused. I also noted a similar thread wherein a Mandrill account was needed: 



    But I think the technique used here:



    is more in line with what I need. I created the field label "Email Field for Notification", and then it says to follow this format in the css: .field_id, label_id{display: none;}. It then says to change your text-box field-id and label_id to match the field you just created. When I click on properties, it shows #input_9, {emailField9}. So my question is what exactly is my CSS supposed to look like? It appears the sample is looking for a css class, but the properties has a div id. Any help appreciated.

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    JotForm Support

    Answered by Welvin on January 13, 2014 at 02:04 AM


    Here's the full guide with using Mandrill to set email field as the Sender Email of your form: Set Email Field as the Notification Sender Email Address with Mandrill. This isn't really technical, all you have to do is to register to Mandrill. Get the required credentials and use it to your form.

    For the trick, the codes should be:

    #id_9 { display: none; } - this includes the label and the box. 

    Let us know if you need any further assistance.


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    Answered by dmwesq on January 13, 2014 at 11:17 AM

    I am trying to do this without creating a separate Mandrill account. In the guide on your site last updated 1/10/14 


    it mentions nothing about a Mandrill account. I followed the instructions to create a hidden calculated field, and when I send an email the receiver sees just the sender name in the from field, which is the desired result. However, when you open the email the from field then displays the sender's name along with "noreply@jotform.com via amazonses.com". Is there a way to suppress this additional address from displaying?

    The reply to goes back to the correct sender email as well, so if I can somehow suppress the no reply ... portion I would be all set. 

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    JotForm Support

    Answered by ardy0689 on January 13, 2014 at 12:41 PM

    Yes, it does not use a Mandrill account and can be used with the regular noreply@jotform.com

    The main idea is to get the values of Full Name field and Email field and put it on a new textbox field as shown below:


    You can copy their values by using the "Calculate Field" option


    Then hide the third textbox using CSS as mentioned by my colleague Welvin

    #id_9 { display: none; }

    However, when you open the email the from field then displays the sender's name along with "noreply@jotform.com via amazonses.com". Is there a way to suppress this additional address from displaying?

    Unfortunately, no. Because each email message should have a Sender Email source and the source would be noreply@jotform.com. But if you already have a Mandrill account or SMTP email address set then you can set your own email address as source. There is no real way in hiding the Sender Email address as it will really show on most Email clients or Email providers. You may follow this guide in order to use your own custom Email using Mandrill. Please do let us know if you need further assistance. Thank you