What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am not receiving email notifications of submissionsAsked by guidedogsqld on January 12, 2014 at 08:22 PM
Hi there, I am not receiving email notification of new form submissions. I have tried multiple difference accounts and check spam filters. Your assistance would be kindly appreciated.
After checking our email server logs, I can see that email was successfully delivered to all the three set email IDs, could you check your SPAM folder? In order to avoid your form notifications being marked as spam, please configure your "Sender name" and "Sender E-mail" too.
If this issue persist, it is possible that your email service provider is blocking emails coming from JotForm servers, you can provide them with this IP address list in order to whitelist jotform email servers.
Hope it helps
please let us know if you need further assistance