What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving email notifications of submissions

    Asked by guidedogsqld on January 12, 2014 at 08:22 PM

    Hi there, I am not receiving email notification of new form submissions. I have tried multiple difference accounts and check spam filters. Your assistance would be kindly appreciated. 

    Page URL:
    https://jotform.co/form/40090756283859

    Submissions email email notifications not receiving email
  • Profile Image

    Answered by gori-mathew on January 13, 2014 at 01:26 AM

    Hi, 

    After checking our email server logs, I can see that email was successfully delivered to all the three set email IDs, could you check your SPAM folder?  In order to avoid your  form notifications being marked as spam, please configure your "Sender name" and "Sender E-mail" too.

    How to add a custom sender

     

    Setting up email notifications

    If this issue persist, it is possible that your email service provider is blocking emails coming from JotForm servers, you can provide them with this IP address list in order to whitelist jotform email servers.

    Hope it helps

    please let us know if you need further assistance

    Thanks