I am not receiving email notifications of submissions

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    guidedogsqld
    Asked on January 12, 2014 at 08:22 PM

    Hi there, I am not receiving email notification of new form submissions. I have tried multiple difference accounts and check spam filters. Your assistance would be kindly appreciated. 

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    gori-mathew
    Answered on January 13, 2014 at 01:26 AM

    Hi, 

    After checking our email server logs, I can see that email was successfully delivered to all the three set email IDs, could you check your SPAM folder?  In order to avoid your  form notifications being marked as spam, please configure your "Sender name" and "Sender E-mail" too.

    How to add a custom sender

     

    Setting up email notifications

    If this issue persist, it is possible that your email service provider is blocking emails coming from JotForm servers, you can provide them with this IP address list in order to whitelist jotform email servers.

    Hope it helps

    please let us know if you need further assistance

    Thanks