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    Two mandatory fields not saved in integrated google spreadsheet.

    Asked by Atulbhandari on January 13, 2014 at 02:29 AM

     

    http://www.jotform.com//?formID=33572677464869   

    this is the link of my form  when somone filled the form  I am getting the all answer in the spreadsheet  except the first two  question  I remove  the google spreadsheet integration two three times  but still not getting the  first two field  answers on the spreadsheet.  please check and let me know .

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    JotForm Support

    Answered by ashwin_d on January 13, 2014 at 04:49 AM

    Hello Atulbhandari,

    I am unable to replicate the problem your are facing. I have cloned your form and integrated it with google spreadsheet. The test submission does get updated in google spreadsheet and none of the fields are missing.

    Here is the cloned form: https://secure.jotformpro.com/form/40122284440947?

    Here is the integrated spreadsheet: https://docs.google.com/spreadsheet/ccc?key=0Ap67emeXZNrndEhjb2FORnEteUVENkttbEhSNzRyS3c&usp=sharing

    I would suggest you to remove the google spreadsheet integration, clear your browser cache and integrate your form again with google spreadsheet. I have already cleared your form cache from here. This guide should help you in clearing browser cache: http://www.wikihow.com/Clear-Your-Browser's-Cache

    Do get back to us if the issue persists and also share the google spreadsheet URL.

    Thank you!

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    Answered by Atulbhandari on January 13, 2014 at 05:28 AM

    HI there,

    The problem still persists ,  I cleared the  browser cookies and cache   and remove the integration then again integrate it but still first two field's answer is missing  check my attached pic. 


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    Answered by admin@phonefamily.se on January 13, 2014 at 05:35 AM

    I have the same problem with my spreadsheet!!

     

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    JotForm Support

    Answered by abajan on January 13, 2014 at 06:08 AM

    @Atulbhandari

    I have cleared your JotForm account cache please try the integration now and let us know if it works.


    @admin@phonefamily.se

    Your cache has been cleared too. However, if the problem persists please open a separate thread.


    Thanks

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    Answered by Atulbhandari on January 13, 2014 at 06:13 AM

    Still not working   two fields missing  :(

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    Answered by jedcadorna on January 13, 2014 at 07:41 AM

    @Atulbhadari,

    I made some test on this and by deleting and adding back the field then reintegrating the spreadsheet should fix the issue. I have answered similar ticket submitted by admin@phonefamily.se on this thread http://www.jotform.com/answers/316472-Google-spreadsheet-PROBLEM-?entrymessage=10732640770. Please try the steps and let us know if the issue still occurs.

    Thanks,

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    Answered by Atulbhandari on January 14, 2014 at 01:24 AM

    Hay  its still  not working   I  deleted the field and again insert it   but not working  .. then I cloned my form  and reintegrate  it  but  now   no data getting inserted in spreadsheet  all fields are blank  please  help me with this  its urgent  i have to make it live today ... 

     

    https://secure.jotform.co/form/33572677464869?    (main form )

     

    https://www.jotform.com//?formID=40131053256946

    (cloned form)


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    Answered by jedcadorna on January 14, 2014 at 03:48 AM

    Hello,

    For some reason when I test this now the integration is no longer working and doesn't insert anything. I have forwarded a ticket to our developer so that they can further investigate on this. We will notify you via this thread once this issue has been resolve. We apologize for the inconvenience.

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    JotForm Support

    Answered by alp_deniz on February 14, 2014 at 06:23 PM

    Dear all,

    This is now fixed but I sincerely apologize for our late solution, we have been very busy lately.

    Kind regards