- AtulbhandariAsked on January 13, 2014 at 02:29 AM
this is the link of my form when somone filled the form I am getting the all answer in the spreadsheet except the first two question I remove the google spreadsheet integration two three times but still not getting the first two field answers on the spreadsheet. please check and let me know .
- JotForm Supportashwin_dAnswered on January 13, 2014 at 04:49 AM
I am unable to replicate the problem your are facing. I have cloned your form and integrated it with google spreadsheet. The test submission does get updated in google spreadsheet and none of the fields are missing.
Here is the cloned form: https://secure.jotformpro.com/form/40122284440947?
Here is the integrated spreadsheet: https://docs.google.com/spreadsheet/ccc?key=0Ap67emeXZNrndEhjb2FORnEteUVENkttbEhSNzRyS3c&usp=sharing
I would suggest you to remove the google spreadsheet integration, clear your browser cache and integrate your form again with google spreadsheet. I have already cleared your form cache from here. This guide should help you in clearing browser cache: http://www.wikihow.com/Clear-Your-Browser's-Cache
Do get back to us if the issue persists and also share the google spreadsheet URL.
- AtulbhandariAnswered on January 13, 2014 at 05:28 AM
The problem still persists , I cleared the browser cookies and cache and remove the integration then again integrate it but still first two field's answer is missing check my attached pic.
- email@example.comAnswered on January 13, 2014 at 05:35 AM
I have the same problem with my spreadsheet!!
- JotForm SupportabajanAnswered on January 13, 2014 at 06:08 AM
I have cleared your JotForm account cache please try the integration now and let us know if it works.
Your cache has been cleared too. However, if the problem persists please open a separate thread.
- AtulbhandariAnswered on January 13, 2014 at 06:13 AM
Still not working two fields missing :(
- jedcadornaAnswered on January 13, 2014 at 07:41 AM
I made some test on this and by deleting and adding back the field then reintegrating the spreadsheet should fix the issue. I have answered similar ticket submitted by firstname.lastname@example.org on this thread http://www.jotform.com/answers/316472-Google-spreadsheet-PROBLEM-?entrymessage=10732640770. Please try the steps and let us know if the issue still occurs.
- AtulbhandariAnswered on January 14, 2014 at 01:24 AM
Hay its still not working I deleted the field and again insert it but not working .. then I cloned my form and reintegrate it but now no data getting inserted in spreadsheet all fields are blank please help me with this its urgent i have to make it live today ...
https://secure.jotform.co/form/33572677464869? (main form )
- jedcadornaAnswered on January 14, 2014 at 03:48 AM
For some reason when I test this now the integration is no longer working and doesn't insert anything. I have forwarded a ticket to our developer so that they can further investigate on this. We will notify you via this thread once this issue has been resolve. We apologize for the inconvenience.
- alp_denizAnswered on February 14, 2014 at 06:23 PM
This is now fixed but I sincerely apologize for our late solution, we have been very busy lately.