- winvariaAsked on January 13, 2014 at 03:38 AM
Some days my plan is changed. I was a customer for many years with a JotForm subscription absolutely free with limits other than the current one. I was never notified of the change. why this change?
- JotForm SupportEltonCrisAnswered on January 13, 2014 at 04:46 AM
Our apologies. Your account was downgraded to free on Jan 08, 2014 due to a failed payment for the renewal of your Bi-Yearly Premium Subscription. You have been notified by our payment gateway on your email (email@example.com) I guess 14 times indicating that they were unable to process a payment with the credit card on the file. Unfortunately, your account was downgraded after this. If you'd like to continue to bi-yearly premium subscription, please re-upgrade using the following URL: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=winvaria
Your forms should be working fine by now, but you have to re-upgrade for a higher limits and to avoid over limiting the free submissions limits per month.
If you have further questions, please let us know here.
- winvariaAnswered on January 13, 2014 at 05:07 AM
I have not received the email. Email address has changed by more than a year. firstname.lastname@example.org is no longer used. It also changed the company's letterhead. New invoice is issued with the new header tax?
- jedcadornaAnswered on January 13, 2014 at 06:36 AM
We apologize for the inconvenience. The email that was registered when you made a payment last 12/23/2011 was email@example.com. The process to update the payment information is we need to make a request to have this updated, what can be done here is you can re-upgrade using the link provided by my colleague with your updated email. You can contact us for any billing changes in the future so we can send a request to the payment gateway to have it updated.
- winvariaAnswered on January 13, 2014 at 07:15 AM
Ok but how can I check the current billing information?
- jedcadornaAnswered on January 13, 2014 at 08:43 AM
I think you can check your account details by logging to Plimus. There was an email sent to you when you made your first subscription containing your username then use this link to reset your Plimus password https://secure.plimus.com/jsp/forgot_password.jsp?designId=1 then this link for you to login https://secure.plimus.com/jsp/account_login.jsp then you can now navigate and see the details of your subscription.