What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Plan changed

    Asked by winvaria on January 13, 2014 at 03:38 AM

    Some days my plan is changed. I was a customer for many years with a JotForm subscription absolutely free with limits other than the current one. I was never notified of the change. why this change?

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    JotForm Support

    Answered by EltonCris on January 13, 2014 at 04:46 AM


    Our apologies. Your account was downgraded to free on Jan 08, 2014 due to a failed payment for the renewal of your Bi-Yearly Premium Subscription. You have been notified by our payment gateway on your email (marco@winvaria.it) I guess 14 times indicating that they were unable to process a payment with the credit card on the file. Unfortunately, your account was downgraded after this. If you'd like to continue to bi-yearly premium subscription, please re-upgrade using the following URL: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=winvaria

    Your forms should be working fine by now, but you have to re-upgrade for a higher limits and to avoid over limiting the free submissions limits per month.

    If you have further questions, please let us know here.

    Kindest Regards!

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    Answered by winvaria on January 13, 2014 at 05:07 AM

    I have not received the email. Email address has changed by more than a year. marco@winvaria.it is no longer used. It also changed the company's letterhead. New invoice is issued with the new header tax?

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    Answered by jedcadorna on January 13, 2014 at 06:36 AM


    We apologize for the inconvenience. The email that was registered when you made a payment last 12/23/2011 was marco@winvaria.it. The process to update the payment information is we need to make a request to have this updated, what can be done here is you can re-upgrade using the link provided by my colleague with your updated email. You can contact us for any billing changes in the future so we can send a request to the payment gateway to have it updated.


    Upgrade link:


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    Answered by winvaria on January 13, 2014 at 07:15 AM

    Ok but how can I check the current billing information?

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    Answered by jedcadorna on January 13, 2014 at 08:43 AM


    I think you can check your account details by logging to Plimus. There was an email sent to you when you made your first subscription containing your username then use this link to reset your Plimus password https://secure.plimus.com/jsp/forgot_password.jsp?designId=1 then this link for you to login https://secure.plimus.com/jsp/account_login.jsp then you can now navigate and see the details of your subscription.