What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Suspension of subscription notice but new payment is already made

    Asked by newaginternational on January 13, 2014 at 05:06 AM

    I have been send an email regarding my account. It says that you cannot take the payment and you will suspend the account, BUT the payment has been taken!


    Please amend your records.




    Diane Jones

    The New Ag Team

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    JotForm Support

    Answered by Welvin on January 13, 2014 at 05:57 AM

    Hi Diane,

    Our apologies. I've fixed this to our end. The system has failed to associate the new payment you've made because your username is missing from the record. Since this is manually fixed, you may see a different record from your Account Billing settings. But your subscription is up until December 30, 2015.