Not seeing submitted data

  • teresamharms
    Asked on June 16, 2021 at 3:22 PM

    I have a form "Eye Exam Request" and two people have completed the form via our website www.clinicwithaheart.org (a link not embedded). I see they completed the form but when I go to the inbox I do not see the data. It says "Submission 36" and "Submission 37"

  • Mike_G JotForm Support
    Replied on June 16, 2021 at 11:44 PM

    Since I will not be able to view your form submissions due to HIPAA restrictions, I have created a cloned version of the form you are referring to in my account instead. Here's what I see on my end when I view a test submission on the Inbox page.

    1623899928 60cabf184c713 zt210616 231819 Screenshot 10

    Perhaps, in a form of a screenshot, you will be able to show us what you are seeing on your end.

    How-to-Post-Screenshots-to-Our-Support-Forum

    Also, may we ask that you check what is set under the Header Settings of your form's Inbox page, please?

    1623900096 60cabfc0e4bfd zt210616 232029 Screenshot 21

    We will wait for your response.