Not seeing submitted data

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    teresamharms
    Asked on June 16, 2021 at 03:22 PM

    I have a form "Eye Exam Request" and two people have completed the form via our website www.clinicwithaheart.org (a link not embedded). I see they completed the form but when I go to the inbox I do not see the data. It says "Submission 36" and "Submission 37"

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    Mike_G
    Answered on June 16, 2021 at 11:44 PM

    Since I will not be able to view your form submissions due to HIPAA restrictions, I have created a cloned version of the form you are referring to in my account instead. Here's what I see on my end when I view a test submission on the Inbox page.

    1623899928_60cabf184c713_zt210616_231819

    Perhaps, in a form of a screenshot, you will be able to show us what you are seeing on your end.

    How-to-Post-Screenshots-to-Our-Support-Forum

    Also, may we ask that you check what is set under the Header Settings of your form's Inbox page, please?

    1623900096_60cabfc0e4bfd_zt210616_232029

    We will wait for your response.