Picture issue /secure form

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    Asked on June 26, 2011 at 09:06 PM
    I have had a couple of people say they cannot see the images on my form. They show up on all my computers so I'm not sure what advice to give them. Also I used the secure form for the first time what will happen once I hit 10 submissions will it change to the unsecured form? Penny
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    Answered on June 27, 2011 at 12:45 AM

    Hi pcaldwell9

    To address your second question first, once you hit 10 secure submissions, your form will be disabled until the end of June when your quota will be reset. So, you can either upgrade your account to premium (1000 SSL submissions/month) or Professional (1,000,000 SSL submissions/month), or just share the unsecured version of the form, unless there's some compelling reason to use the secure version.

    Failure of the images in the form to be displayed in some users' browsers may be due to a number of reasons. The images were quite visible in 4 of my browsers: Chrome 11, Firefox 5, Safari 5 and Opera 11. However, upon loading the page in Internet Explorer 8, the images were not shown and I was greeted with the following message:

    Clicking "Yes" prevented the images from being displayed. However, reloading (refreshing) the page and choosing "No", allowed the images to show up. The thing is, some of your users' IE browsers may be have been set to NOT display that prompt: Tools > Internet Options > Security > Custom Level >
    Miscellaneous > Display mixed content > Disable:

    (Click image for a detailed explanation from a support engineer in the IE Core team at Microsoft)

    Upon finding this article, I realized that the reason for your images not being shown, at least in some instances, is that they are stored at a separate domain other than JotForm.com (namely, Photobucket.com). The problem is that, at least to the best of my knowledge, there's no JotForm.com place to store images. (It's true that our image uploader is at https://www.jotform.com/help/image_upload.php?naked=true but images are uploaded to http://cms.interlogy.com/ etc...)

    So, in a nutshell, what's the solution? That's kind of a $64,000 question because if you include a note on the form telling IE users how to display the images and they follow the directions, the security of their interactions with the form would be compromised. Conversely, if they choose NOT to display the images, the form is basically useless! Plus, just because I was able to view the images in my other browsers doesn't necessarily mean that others with the same versions of those browsers would be able to see the images too.

    If you absolutely must use the secure version of the form and need your users to see the images, the only suggestion I can offer is to remove the images from the form and link to them via free text (HTML) fields:

    That's the best workaround I can presently devise but hopefully one or more of my colleagues or perhaps another JotForm client might be able to come up with a better solution.

    ~ Wayne

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    Answered on September 09, 2011 at 10:53 PM

    UPDATE: You can overcome this issue by using the method described by Aytekin in this thread. Now everyone will see the images and the security warning won't pop up when the form loads.

    ~ Wayne