How I know which device customers use to evaluate Jotform?Is it possible to export form Analytics?

  • fvhsurvey
    Asked on June 16, 2021 at 10:59 PM

    Dear JotForm

    Now We established 21 tablets to draws patient evaluation for the hospital. Besides, we also use QR codes so that patients can evaluate from their private devices such as mobile phones, tablets, etc. I really want to know how many percentages of evaluation were made from patients' private deceives and our hospital's tablets. Does Jotform have that kind of report? Or what should I do to have that kind of report?

    Thank you very much.


  • Tommaso_F
    Replied on June 17, 2021 at 7:49 AM

    Hello there,
    Thank you for contacting us.

    We don't have that kind of report. We recommend adding the "get user agent widget" and manually check the browser information from the widget. http://widgets.jotform.com/widget/get_user_agent

    Best regards.

  • fvhsurvey
    Replied on June 18, 2021 at 12:09 AM

    Thank you, Tommaso,

    But in the Form Analytics, I saw that it has device section in which show the devices that respondents used to evaluate the forms

    1623988148 60cc17b47664b  Screenshot 10

    Is that analytic the way Jotform used to measure which devices responders used?

    Besides when I use "Combine Submission Data" widget, I saw that it has "Submission Date/Time" and "Submission IP address".

    1623988530 60cc1932c086f  Screenshot 21

    and when I export it into CSV. file, it has "submission IP", "Submission Date/Time" and "Submission IP address" column like that

    1623988794 60cc1a3a32cb8  Screenshot 32

    Can we based on "submission ID" and "Submission IP address" to trace back the devices that respondents used.

    Best regards,

  • Tommaso_F
    Replied on June 18, 2021 at 2:31 AM

    Hey there,

    Thank you for your follow-up.

    In the Jotform Analytics, we can see the device used by respondents.

    1623996935 60cc3a0710e72  Screenshot 10

    Do you have any suggestions to improve the analytics?


    As suggested before, we recommend adding the get_user_agent plugin.

    When someone submit the form, you can see in the tables the kind of device they used.1623997826 60cc3d82e1284  Screenshot 21

    Let us know if we can do anything else for you.

  • fvhsurvey
    Replied on June 18, 2021 at 3:18 AM

    Thank you, Tommasso.

    For Jotform Analytics, I could not export analytics into Excel file so I could not combine it into my form report. For example, from "My tables" I export an Excel file like this

    Submission date Question 1 Question 2 Question 3

    #### Yes No Yes

    ##### Yes Yes Yes

    Now I want to make a report like this

    Submission date Question 1 Question 2 Question 3 Submission Device

    #### Yes No Yes Generic tablet

    ##### Yes Yes Yes Iphone 12

    in which "submission Device" column comes from "Jotform Analytics"


    For get_user_agent plugin, it just exports the "User Agent String" that mentioned about the user's browser or operational system. It does not mention the user's device, Tommasso. Our tablet used Android OS and patient's device OS might also use Android OS, so how could we differentiate between those devices.


    Best regards,


  • Tommaso_F
    Replied on June 18, 2021 at 4:45 AM

    Hello there,
    Unfortunately, we don't have any other way to get device information.

    I'll report this as a missing feature to our team. Jotform reviews all feature requests we get and we spend a lot of time researching and working on new features, but at the moment, I don't have any details on if, or when, this will be released as we don't have a public road map. Whenever we do release new features, we'll announce them to all interested customers. We appreciate your interest and input!

  • fvhsurvey
    Replied on June 21, 2021 at 9:54 PM

    Thank you Tommaso_F. I'll be waiting for your update on that.


  • Tommaso_F
    Replied on June 22, 2021 at 2:10 AM

    Thank you for your kindly reply.
    In this thread, i have reported your feedback about form analytics

    In this link instead, I have reported the get_the_user plug-in enhancement suggestion.

    Have a great day.


  • teraksoft
    Replied on June 25, 2021 at 8:46 AM

    I

    am facing issue while listing my forms and there is no guide available in my research that can help me to solve this issue.
  • Richie JotForm Support
    Replied on June 25, 2021 at 9:38 AM

    Hi teraksoft, I have moved your question to a new support ticket https://www.jotform.com/answers/3182801-

    Kindly follow the link.