Thank you page is not showing the score achieved

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    Narissa 
    Asked on June 17, 2021 at 02:47 AM

    Hello,

    I was told by a representative that jotform quizzes had the ability to generate a score for participants. I have followed the steps from the "Turn your form into a quiz or exam" link and I am still not being given a score when I test it out as a participant. I'm get a message that says: Your grade is out of 100. Don't worry! You can test again. There is no score shown and even when all the answers are correct, the message that I for the correct score does not show up. It is as if the answers were wrong. If someone could help with this because according to the link I was provided, under "other cool things you can accomplish" it states that "you can even show results to the user on completion (Thank you page). However this is NOT working and I have tried all settings both on the jotform website (https://www.jotform.com/myforms/), and the quiz creator website (https://quizform.jotform.io/) Thanks so much.

  • Profile Image
    Tommaso_F
    Answered on June 17, 2021 at 09:27 AM

    Hello there,

    I tested your form by cloning it. (clone form URL: https://jotform.com/build/211673357851965/)


    We fixed a few settings in the calculation widget, as well as the unique name for the calculation field. However, it seems that the value is not forwarded when using the thank you conditions,

    1623935844_60cb4b64a92af_

    but it works on the normal thank you page.


    1623935831_60cb4b57e51f6_


    We will forward this issue to our back-end team and let you know as soon as possible.

    Thank you.

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    narissalmft
    Answered on June 17, 2021 at 12:55 PM
    Hello,
    Thanks for your help. I tried to select the normal thank you page, but it
    still is not showing a score and giving the same answer. Can you please
    direct me on how you fixed this? Also, I would like it to be a simple 100
    out of 100 score, I noticed that your score said 140 out of 100. People
    need to get 80% to receive my certificate, is there a way to make it
    percentages or a score that is either 100 for perfect or the other ratings
    for however many missed? Is there a way to fix this? Thanks
    Narissa L. Harris, LMFT
    (510) 417-1597
    *"Bloom into your best self. . ."*
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    ...
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    Sonnyfer
    Answered on June 17, 2021 at 08:33 PM

    Hi there - I checked your form but it seems the score calculation is somehow corrupted.

    1623976316_60cbe97c51431_

    Kindly provide the calculation you have in mind and we'll test it for you.

    Looking forward to your reply.

  • Profile Image
    Sonnyfer
    Answered on June 17, 2021 at 08:40 PM

    Sorry, looks like the issue is not with the form builder but with the Quiz App. As the ticket is already escalated to our backend team, let's wait for their feedback instead.

    We appreciate your patience.

  • Profile Image
    narissalmft
    Answered on June 23, 2021 at 01:00 PM
    Any follow up on this issue?
    ...
  • Profile Image
    Sonnyfer
    Answered on June 23, 2021 at 05:24 PM

    Unfortunately, we are still yet to receive feedback from our developers. I have sent a follow-up on your behalf.

    We appreciate your patience.

  • Profile Image
    narissalmft
    Answered on June 23, 2021 at 06:11 PM
    Thanks
    Narissa L. Harris, LMFT
    (510) 417-1597
    *"Bloom into your best self. . ."*
    *Sign up for my monthly newsletters here
    *
    *Check out my podcast** here *
    *My website: *www.bloomintoyourbestself.com
    *STATEMENT OF CONFIDENTIALITY:* This communication contains information
    that may be confidential or privileged, and is intended solely for the
    entity or individual to whom it is addressed. Any usage, distribution,
    copying or disclosure by any other person than the intended recipient is
    strictly prohibited and may be subject to civil action and/or criminal
    penalties. if you received this transmission in error, please notify the
    sender by reply email or by telephone and permanently destroy or delete the
    original and any copies or printouts of the email and any attachments.
    Please note that most electronic communications are not encrypted and their
    confidentiality cannot be guaranteed despite best efforts to secure and
    protect your communications.
    ...
  • Profile Image
    Tommaso_F
    Answered on June 24, 2021 at 07:50 AM

    Hello Narissa,
    To proceed with further testings, could you please disconnect the form from quizform and check if the problem persists?

    https://www.jotform.com/answers/659056-disconnect-quizform-app-from-my-quiz-form

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    narissalmft
    Answered on June 24, 2021 at 05:22 PM
    Hello,
    I’m not sure what you mean by disconnect the form.
    ...
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    Sonnyfer
    Answered on June 24, 2021 at 10:46 PM

    Please check out the step-by-step guide here on how to disconnect the quiz from the form.

    Let us know how it goes.