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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receiving "Unauthorized request" message

    Asked by ctobraces on January 13, 2014 at 10:43 AM

    When clicking the link on the email to be able to print the document all users are getting this error message.

    {"error":"Unauthorized request. You do not have access to this form","success":false,"duration":"0.015"}

    The only thing that was changed was the password. All other settings are the same.

    Thank You,

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    JotForm Support

    Answered by TitusN on January 13, 2014 at 12:16 PM

    Hello Ruby, 

    Thank you for contacting us.  

    Our sincere apologies. 

    We are able to reproduce the issue: PDF link in email denying access to PDF copy of form submission.

    We have escalated it for urgent deliberation. 

    We shall update this thread as soon as possible. 

    Thank you for your patience as we resolve this. 

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    JotForm Support Manager

    Answered by Jeanette on January 13, 2014 at 12:44 PM

    The issue has been resolved. Please accept our apologies for any inconvenience this might have caused to you

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    Answered by wakimfouad on January 14, 2014 at 09:31 AM


    i am having the same problem.

    how can i fix it ?



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    Answered by ctobraces on January 14, 2014 at 09:39 AM

    Yes, I notice that it is happening again this morning on our end as well. Hopefully Jotform Support will see this like yesterday and get it resolved. It was taken care of quickly yesterday.


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    Answered by Cesar on January 14, 2014 at 11:21 AM

    Thank you for your input. I have tested this on my and at this moment I am able to download PDF files from the Email Notification. Kindly try this out at this time.



    Do let us know if the issue persits. Thank you.