Receiving "Unauthorized request" message

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    Asked on January 13, 2014 at 10:43 AM

    When clicking the link on the email to be able to print the document all users are getting this error message.

    {"error":"Unauthorized request. You do not have access to this form","success":false,"duration":"0.015"}

    The only thing that was changed was the password. All other settings are the same.

    Thank You,

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    Answered on January 13, 2014 at 12:16 PM

    Hello Ruby, 

    Thank you for contacting us.  

    Our sincere apologies. 

    We are able to reproduce the issue: PDF link in email denying access to PDF copy of form submission.

    We have escalated it for urgent deliberation. 

    We shall update this thread as soon as possible. 

    Thank you for your patience as we resolve this. 

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    Answered on January 13, 2014 at 12:44 PM

    The issue has been resolved. Please accept our apologies for any inconvenience this might have caused to you

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    Answered on January 14, 2014 at 09:31 AM


    i am having the same problem.

    how can i fix it ?



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    Answered on January 14, 2014 at 09:39 AM

    Yes, I notice that it is happening again this morning on our end as well. Hopefully Jotform Support will see this like yesterday and get it resolved. It was taken care of quickly yesterday.


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    Answered on January 14, 2014 at 11:21 AM

    Thank you for your input. I have tested this on my and at this moment I am able to download PDF files from the Email Notification. Kindly try this out at this time.


    Do let us know if the issue persits. Thank you.