Cannot open pdf from email confirmation

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    Asked on January 13, 2014 at 10:49 AM


    As of today, I have been unable to open the pdf's of submissions from email confirmations.

    I have confirmed that this is happening with at least 33394194288162 and 32586103443854.

    When I click on the pdf link from my email, it brings up the below window; usually it gives the option to 'Open' or 'Save,' but even when I click 'Save' here, nothing happens. I have tried opening it from a different email as well, and the link takes me to a HTTP 400 Bad Request page.

    Any ideas on what the issue could be? Please let me know if there's any other information I can provide you with, and I thank you in advance for your prompt response!

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    Answered on January 13, 2014 at 12:12 PM

    I have performed a cloned of form 33394194288162 and setup the email notification to be received on my end. So far the test have resulted in receiving the same error on the clone of your form. I will go ahead and submit a bug ticket to the development so that they can review this matter further. Once we have an update, you will be notified through this thread. Thank you.

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    Answered on January 13, 2014 at 12:42 PM

    The issue has been resolved. We apologize for the inconvenience.

    Kind regards

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    Answered on January 13, 2014 at 12:50 PM

    Thank you so much team!