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    Dropbox PDF files are showing up as Zero Bytes

    Asked by inhouseprod on January 13, 2014 at 11:13 AM

    I'm using a form that you can find here: http://jotform.us/inhouseprod/FGSample

    That creates a PDF in Dropbox. Just today, the dropbox files are showing up as Zero Byte PDF files. Any reason why? The files are zero bytes both on my local computer and in the Dropbox web interface. 

    Page URL:

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    JotForm Support

    Answered by EltonCris on January 13, 2014 at 12:19 PM


    We are truly sorry about that.

    This might be related to the submissions PDF authentication error. Our developers are now looking into it. You will be informed here once this is fixed.

    Thanks and apologies for any inconveniences caused.

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    JotForm Support

    Answered by EltonCris on January 13, 2014 at 12:41 PM

    Hi there,

    This should be fixed by now. PDF submissions should now be sent to your Dropbox account normally as before.

    Please try it again this time.