Show specific items based on a selected value

  • Profile Image
    Asked on June 17, 2021 at 06:17 AM


    Can a Knowledge Base be build with JOTForm, where users can then select relevant Topics to show only specific instructions?

    For example: a documents has 10 steps depending on the troubleshooting steps = A + B + C.
    However, ideally I like it to show only 5 steps when a specific stage e.g. B is selected.

    This is to avoid the unecessary reading of long information.
    Rather have more consice short and quick answers depending on the problems.

    Note: I do not need to process the information. Information are there and all is needed is to present/show the relevant ones to the user depending on their needs.

    Is such possible?

  • Profile Image
    Answered on June 17, 2021 at 10:35 AM

    Hi there!

    I hope you're doing well and thanks for reaching out.

    This is such a good idea and I'm glad to say yes, it is possible. The idea is to hide all fields/options by default and only show them/specific ones based on form conditions.

    Here are guides that will walk you through how to get started:

    How to hide multiple fields at once

    Jotform Conditional Logic

    Let us know if you need further assistance.

    Best regards,

  • Profile Image
    Answered on June 18, 2021 at 03:30 AM

    Hello Billy

    Can you show an example of a Knowledge Base?
    How would "hiding fields" solve it?

    I have 100 files whith the answeres in it.
    Each document has the relevant steps depending on the root cause... etc.

    There is no subission of information here, all it's needed is the form to show relevant data.

  • Profile Image
    Answered on June 18, 2021 at 07:29 AM

    Thanks for providing an example!

    One document may have a 5 page long troubleshooting steps.

    However, the user may only need to follow only a few troubleshooting steps to solve the problem ... currently the user has to go through the 5 pages long document to pin-point what steps are relevant and what are not.

    This can not be achieved, unfortunately. If you've already prepared a troubleshooting page for a specific issue/scenario, then we can help by applying the idea that I presented earlier. Here's a sample form based on that idea:

    I think it's best if you can demonstrate this, maybe a zoom meeting?

    The supports are only available in this support forum.

    We apologize for any inconvenience this has caused you.

    Let us know if you need further assistance.