File link erroneous space escape character in email

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    Asked on June 17, 2021 at 08:49 AM


    We have a form with a file upload field. We also use Approvals in the process.

    The problem is: in the confirmation email that comes after approving / rejecting a request, Jotform escapes the first "space" character erroneously in the email' file upload field. It puts %0D intead of " ". Therefore the link won't download anything.

    Where: in the "file upload" field of the email coming after the approval / rejection.

    Since: couple of days ago, probably yesterday.

    Impact: users are not able to download files that have a space in their name.

    I attached a screenshot of the URL that is in the email, you can see that is has %0D instead of a space.

    We've got 2 forms, both are with same approval logic, and both experiencing this problem.

    Please help us resolve. Thank you,


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    Answered on June 17, 2021 at 01:37 PM

    Hello there,

    Thanks for reaching out to us.

    The quickest solution, while we try to come up with a better one, is to put a Paragraph element right below your File Upload field, warning the user to rename his file if it contains any space on his name:


    As soon as we come up with a nicer solution, you'll receive an update on this same thread.

    Thanks for your understanding,