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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unauthorized Request - PDF Link Error

    Asked by boldnewyork on January 13, 2014 at 12:10 PM

    Hi, we cannot seem to print our pdf's in the body of our submission forms. The specific form in question is - http://www.jotform.us/boldnewyork/Deal_Sheet


    The message we're getting is {"error":"Unauthorized request. You do not have access to this form","success":false,"duration":"0.017"}"

    Please let us know the issue ASAP.

    Page URL:

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    Answered by Cesar on January 13, 2014 at 12:21 PM

    First of all let me apologize for the inconvenience this may have given you. At this time we have passed along the information (via a Bug Ticket) of this issue to our Development Team, so that they can reveiw it further. Once we have any updates on this you will be notified through this thread. Thank you.

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    JotForm Support

    Answered by EltonCris on January 13, 2014 at 12:40 PM

    Hi there!

    The problem related to downloading PDF submissions is now fixed. Please redownload the file again.

    Thank you for your patience.