Approver signatures - Editing submissions on signature widgets

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    Asked on January 13, 2014 at 12:31 PM

    We have a form that has a signature block for the submitter and then subsequent signature blocks for approvers.  Yet when the form is "Submitted" and the approver "Edits" it, the signature block doesn't appear, only the label.  What am I doing wrong?

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    Answered on January 13, 2014 at 01:56 PM


    Thank you for contacting us. 

    You are not doing anything wrong. 

    This is because, according to the form, the signatures were appended on the first submission.

    Since AC1, 2 and 3 were not signed the during the first time, the form returns empty signatures when 'edit' is cleared. 

    This means that the fields cannot be edited when the form is opended for editing (means that no one can edit a signature on any field - a useful feature).

    Please use the 'smooth signature' widget for AC1, AC2 and AC3 signature fields to resolve this.  

    Unfortunately, if the form is edited once again, the signatures put on this widget will be reset and cleared, so I would advice that this field be used at the very last approval process. 

    Please let us know how we can assist further. 

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    Answered on January 13, 2014 at 02:00 PM

    Thank you fro clearing that up, but in this case we need two (of three) signatures to approve a form.  I many forms, more than one approval is needed.  How does JotForm handle this?  What is the difference between "Smooth Signature" and "E-Signature?"

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    Answered on January 13, 2014 at 02:07 PM

    Thank you for your response. 

    'Smooth Signature' allows for a more accuracy, though the difference is not quite apparent. 

    I understand your response, and have been thinking about a workaround that you can use to allow for multiple back-forth submissions. 

    Please walk us through the process for us to understand better what you want to accomplish, for instance:

    1. Person A fills section A, submits

    2. Person B fills section B, rejects/approves and sends back to Person A

    3. Person A makes corrections, sends back to Person B

    4. Person B makes comments and approves, sends to Person C, who also approves

    We await your response.

    Thank you for your patience. 

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    Answered on January 13, 2014 at 02:23 PM

    The workflow goes something like this:

    1. Submitter fills out form from website, "signs" and submits.

    2. Form goes to Management company for review and filing (they'll print a copy and save to paper filesP.  We have users (homeowners in our HOA group) who are technophobic and prefer to send in a paper form instead.  In that case, the Management company fills out the form and attaches a scanned version of the paper form to the JotForm.

    3. Management forwards the form to the three member Architecture Committee, two of whom must approve for the application to be officially approved.  If one approves, they forward on the the next member.  If either has questions, it is returned to the Submitter for revisions and the process goes back to step 1.

    4. When the form comes back through, at least two of the three AC members must have signed it or else the last person in the chain would mark it "Rejected" and the Submitter would be notified (a rare occurrance).


    I haven't quite figured out how to handle the workflow sequence, since Management sends the form to the Architecture Committee group as a whole (i.e. it's a Google group with three individual email address who all get the same message).  I don't know how we'd get a second signature from the Submitter for the second submittal.  Any thoughts?

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    Answered on January 13, 2014 at 03:42 PM

    Unfortunately form signing is only possible by the first user who submitted the form. Editing E-Sign fields cannot be done once the form has been saved. Unless my colleagues have an additional comment about this. It looks to me that the workflow you currently have would have to happen through a different medium (i.e. a Word Document) prior to submitting the form. Thank you.