What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I would like to cancel my monthly fee

    Asked by wendywallace on January 13, 2014 at 01:08 PM

    I do not need my jotform any longer.  I went in and deleted it but want to make sure that is all I need to do to not be charged again.




    Wendy Wallace

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    Answered by KadeJM on January 13, 2014 at 02:21 PM

    Hi Wendy, That is fine that you deleted it but unfortunately that does not cancel it fully in our system. The appropriate way to cancel your subscription plan for future reference is to downgrade yourself by clicking on the " Free Plan " option which will trigger a pop-up question asking you have you want to downgrade and cancel your subscription. All you need to is confirm it then you're all set. I have gone ahead and done this for you now since that was included in your request. Your plan will run its course for the remainder of the time you paid for and downgrade itself on 2/5/2014.

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    Answered by wendywallace on January 16, 2014 at 07:26 AM
    Thank you!
    Sent from my iPhone