What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub-account user can't see shared forms.

    Asked by ultraviajes on January 13, 2014 at 02:29 PM

    Good afternoon, I shared a form to a sub-account, but the person that uses that account can't see shared forms folder. How to see shared with you folder?

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    Answered by Cesar on January 13, 2014 at 04:27 PM

    Hello, I am testing both, your account and the sub-user account. Once I have any update on this I will let you know through this thread. Thank you.

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    Answered by zulualphakilo on January 13, 2014 at 06:28 PM

    HI there,

    I am having the same issue today. I shared a form with two sub-users and on one account the Shared Forms link on the left isn't listed at all. On the other account, the Shared link is available, however there are no shared forms available.

    Accessing jotform in Chrome 31.0.1650.63 and Firefox 26 on OS X 10.8.5 


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    Answered by Cesar on January 13, 2014 at 06:46 PM


    It appears there are issues with the Sub-Account function at this time. This issue has been rasied to the Development Team. Once we have an update on this, you will be notified on this thread.

    Thank you for your input. Do create a new thread if the issue persists once it has been notified that the development team has taken care of this issue. As we are working on one issue per thread. Thank you.