Salesforce Integration: Remove "()" from upserting to salesforce when phone field is blank

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    Asked on June 18, 2021 at 12:36 PM

    Hi, I am trying to integrate to salesforce contact. It is going great. However, when the phone field on a form is blank the paranthesis is being upserted into the contact record. I am masking the field to show end user to enter number as ### ### #### but blanks still insert "()" how can I correct this?

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    Answered on June 18, 2021 at 08:12 PM

    Hi, thank you for contacting support.

    We apologize for the inconvenience this may have caused.

    I have tested our Salesforce integration and I could replicate the issue. It seems that Salesforce automatically adds the parentheses when the phone field is blank.

    I have reported the issue to our developers. We will update you as soon as we have more information.

    Thank you.

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    Answered on July 07, 2021 at 08:40 AM

    Hi there,

    This issue should be resolved now.

    Please let us know if you need further assistance on this matter.