Lockout issues

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    Bill Osolinski 
    Asked on June 18, 2021 at 03:08 PM

    We have several people monitoring a Jotform account for completed forms and are having major lockout issues.

    Is there a limit to the number of simultaneous logins for the same user?

    How many failed attempts are required for a lockout?

    How long does a lockout last?

    What is the fastest way to recover from a lockout?

    Thanks in advance for your help!

  • Profile Image
    Lorenz_A
    Answered on June 18, 2021 at 10:45 PM

    Hi there,

    The login attempts could be around 3-4 times before the account gets locked out.

    Though I checked your account and it seems to be okay now, could you please try to log in again?

    Let us know if you need any further assistance.

  • Profile Image
    Lorenz_A
    Answered on June 18, 2021 at 10:46 PM

    Also, please take note that, if your account get's locked out again, you may need to try again after 30 mins, OR you may reach out to us so we can fix it on our end.

    Thank you.

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    Bianca 
    Answered on June 18, 2021 at 11:04 PM

    I am locked out of my account and can't view my forms
  • Profile Image
    Vick_W
    Answered on June 19, 2021 at 04:52 AM

    Hi @Bianca,

    I've created a new ticket for your request to avoid any confusion. You'll receive a response shortly.

    Thanks