Verification Widget causes display error on mobile

  • XARDS
    Asked on June 18, 2021 at 4:14 PM

    Hello, I noticed that when using the input verification widget I get the following display error on mobile version.

    1624047148 60ccfe2c64ff6 Bildschirmfoto Screenshot 10

    Probably due to button width. Can this be set dynamically or do I need to just resize it to normal button size?
    Actually on my phone I'm not having this issue but maybe this may hint to other phones getting this display error.

  • XARDS
    Replied on June 18, 2021 at 9:07 PM

    When going to the next page on "Eingaben Überprüfen" on my phone I get this display error:

    1624064802 60cd4322b9ece IMG B250D363BB2 Screenshot 10

  • Vick_W Jotform Support
    Replied on June 19, 2021 at 4:03 AM

    Hi there,

    I've tested your form on my Android phone and I do not see these visual errors. The buttons are showing correctly on the form. Please tell us the device name and model that you are using as well as the browser so we can test this further.

    Looking forward to your reply.

    Thanks

  • XARDS
    Replied on June 19, 2021 at 10:19 AM

    Hi,

    well, the first picture was obviously from the preview function in jot form and the second was from my iPhone 8 with Safari.

  • roneet
    Replied on June 19, 2021 at 12:56 PM

    Are you seeing the error only on mobile devices?

    Can we test your form on our phone?

    https://www.jotform.com/form/211430885359864

    Looking forward to your response.

    Thanks.

  • XARDS
    Replied on June 19, 2021 at 1:02 PM

    Yes I am only having this on my phone, not on pc. Sure you can test in your phone, thank you.

  • Billy JotForm Support
    Replied on June 19, 2021 at 7:48 PM

    Hello,

    Upon investigation, it appears that we need to inject a CSS code to prevent the items from going out of their container which I already did for your convenience.

    I injected this code:

      #previewContainer {
        padding: 0 !important;
      }
       
      #previewContainer ul {
    padding: 5px !important;
    }

    .form-all .form-submit-button {
    min-width: 30% !important;
    }


    1624146166 60ce80f6e785d  Screenshot 10

    How it should look like

    1624146215 60ce8127e67b3  Screenshot 21

    And here's how the preview looks like before submitting the form:

    1624146488 60ce8238e6248  Screenshot 32

    Let us know if you need further assistance.

    Best regards,

  • XARDS
    Replied on June 20, 2021 at 2:25 PM

    Thank you very much.