Multiple show/hides under conditions not responding as expected when answers are changed

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    shsbob
    Asked on June 18, 2021 at 04:36 PM

    Attached is the test form which I cloned from another form I'm working on (I apologize for the length of the form). The main issue can be found at the very end of the form where the form asks "Do you have any siblings?" Yes or No

    There are a number of conditions that continuously expand depending on your answer.

    Everything is fine if you select "yes", then select a number of siblings and simply fill out the fields presented. The problems start to occur when a person fills out the fields and then changes the answer of "Do you have any siblings?" from yes to no. My expectation is that all the fields under "Do you have any siblings?" would Hide but unfortunately they do not.

    So of course that leads me to being very explicit and adding "hides" on all the fields under "Do you have any siblings" if they select No or the field is empty. This starts off ok but as soon as I hit Yes, it opens up all the fields instead of the single field "How many siblings do you have?" (I have since removed these "Hides" since it presented so poorly).

    It's just very glitchy and I'm just not sure how to accomplish what I want to do. I want the form to display the fields sequentially as specific answers to questions are made. This works great as long as they go perfectly in order but if anywhere along the way they change their mind about the answer to a question, the sequencing gets messed up and I just don't see a way to fix it.

    If you could please run the form and answer "Yes" to "Do you have any siblings", then indicate that you have 1 sibling and just follow along answering the questions as they appear, you'll see how I want things to operate but then once you have entered all those fields, go back up and change "Do you have any siblings?" to No and you'll see how things start to fall apart.

  • Profile Image
    Vick_W
    Answered on June 18, 2021 at 11:21 PM

    Hi there,

    You can fix this by enabling the "Clear on Hidden" setting on your form builder. Please check the short video below to see how you can do it.

    1624072841_60cd6289c8dd7_1test.gif

    Let us know if you need further assistance.

    Thanks

  • Profile Image
    shsbob
    Answered on June 23, 2021 at 11:35 AM

    Thank you for this tip! That did the trick to resolve the issue I was having. Much appreciated!