Enable the prefill feature.

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    John Brandon Johnson 
    Asked on June 18, 2021 at 07:12 PM

    We recently created a three-step, serial approval process. If the request is denied, we need the submitter to be able to edit and resubmit the form. I expect there is a way to do this, but I am unable to find it. Please help!

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    Patrick_R
    Answered on June 19, 2021 at 03:00 AM

    Hello John! Unfortunately, this is not possible. A workflow once finished can't be restarted.

    You'll need to ask your user to re-create the submission or you can use our new prefill feature to generate a prefilled form link and pass it to the user (use 'form prefill' option); user can fill in the remaining details and submit your form (screenshot attached for your reference).

    1624086009_60cd95f9c83e7_The Easiest Onl

    Please give it a try. Let us know if you come across any questions or if this doesn't solve your purpose.

    Thank you!

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    nationalcompassionfund
    Answered on June 19, 2021 at 09:45 AM

    Hi Patrick, I don't see the Form Prefill option. Do I need to turn it on somehow?


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    Yau_C
    Answered on June 19, 2021 at 11:53 AM

    Thank you for contacting Jotform Support.

    The Prefill feature is still in its beta phase and only available to certain users for testing.

    But I can ask our backend team to enable this feature for your account.

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    nationalcompassionfund
    Answered on June 19, 2021 at 11:56 AM

    Yes, please ask to have this enabled for us as this could solve our problem!

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    Mike_G
    Answered on June 19, 2021 at 04:58 PM

    My colleague has forwarded a request on your behalf. Rest assured that when the feature becomes implemented, we will notify you right away on this ticket.