What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When will the system be backup? Submit button gives error var/log/jotform/jotform.all

    Asked by martincarr on January 14, 2014 at 04:26 AM

    When submit is pressed the following message comes up on any form;


    cannot open log file:/var/log/jotform/jotform.all


    Details: File: /www/v3/builds/eabb8730a5451485b1176c874851c073ac0cb71e/lib/classes/Console.php Line: 265


    None of our forms are working, please advise?

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    Answered by zkhanseo on January 14, 2014 at 05:46 AM

    Hello, Please follow the links below:



    This link will helps you to set limits.


    This how to get status of your submissions




    That all helps you to solve your problems. Let me know if you need further assistance.  Thank you.

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    JotForm Support

    Answered by TitusN on January 14, 2014 at 08:17 AM

    You may have replied to this thread, and it appears you might have, but your reponse came up empty on this thread. 

    Please try again using this link: http://www.jotform.com/answers/317013-When-will-the-system-be-backup