Remove username from the custom URL

  • zaventootikian
    Asked on June 18, 2021 at 8:48 PM
    Also, when I want to customize the link it defaults to my full personal name then I can customize only the last part of the link. How can I remove my personal name from the form link?
  • Billy JotForm Support
    Replied on June 18, 2021 at 8:59 PM

    The username cannot be removed from the custom form URL when you customized it.

    We can either change your username to a new one(no extra fee in doing so), just give us the new username and that'll be the one to show in the custom form URL or just use the standard form URL.

    We look forward to hearing from you.

  • zaventootikian
    Replied on June 18, 2021 at 9:12 PM

    Great!

    Can you use one of the following?:

    USAG

    ECS

    USALLIANCE

  • Billy JotForm Support
    Replied on June 18, 2021 at 10:37 PM

    Hello,

    USAG and ECS are already in use so I changed the username from zaventootikian to USALLIANCE.

    Your custom URL should now be https://jotform.com/USALLIANCE/yourformname

    Let us know if you need further assistance.

    Best regards,