Why was I downgraded to a Free account?

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    Stewart_Jack
    Asked on June 18, 2021 at 09:36 PM

    My Jotform payment has been being covered on a completely clear Credit card. I have never received any sort of notice that my account was being downgraded. Why was my account downgraded. Where is my data? WTF have you done to all my information? I was grandfathered in on the old 9.99/mo plan...

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    Vick_W
    Answered on June 19, 2021 at 04:28 AM

    Hi there,

    The account you are currently using is on a Free Plan. This account was never upgraded to a paid plan since it was created. Most probably you have another account that is paid and have all your forms.

    If you can give us a form URL then we can find your account and assist you further.

    Looking forward to your reply.

    Thanks

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    rubeus6
    Answered on June 25, 2021 at 08:57 AM

    I was able to find my paid account, your right. I accidentally used an old login. Problem solved.