What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to prevent random error received by customers

    Asked by coatesboy on January 14, 2014 at 05:03 AM

    Hello,

    I have had some complaints that the form die's in mid upload with an:

    Oops, cannot open log file /var/log/jotform/jotform.all (screenshot attached).

    It is multple customers at different times. One has actully sent me a screenshot, I have never been able to reproduce it.

    is it them or jotform? and is there a way to prevent it?

     

    Regards,

    Mike

    Page URL:
    http://www.researchposters.com.au/upload/mainform.htm

    Screenshot
    JotForm different hello attached
  • Profile Image
    JotForm Support

    Answered by TitusN on January 14, 2014 at 09:21 AM

    Hello, 

    Thank you for contacting us. 

    We had already noticed the error, and the issue has already been fixed. 

    Please let us know if the issue persists.