How to prevent random error received by customers

  • Profile Image
    coatesboy
    Asked on January 14, 2014 at 05:03 AM

    Hello,

    I have had some complaints that the form die's in mid upload with an:

    Oops, cannot open log file /var/log/jotform/jotform.all (screenshot attached).

    It is multple customers at different times. One has actully sent me a screenshot, I have never been able to reproduce it.

    is it them or jotform? and is there a way to prevent it?

     

    Regards,

    Mike

  • Profile Image
    TitusN
    Answered on January 14, 2014 at 09:21 AM

    Hello, 

    Thank you for contacting us. 

    We had already noticed the error, and the issue has already been fixed. 

    Please let us know if the issue persists.