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husban.ahmadAsked on June 19, 2021 at 7:34 AM
Hi,
I am trying to create the following approval workflow:
Approvers 1 and 2 and approve or reject
Approver 3 will get the approval request and can see the outcomes of approvers 1 and 2. Then approver 3 can make the final call on whether to approve or reject.
The closest I have got to this is the below.
The only problem with this is that approver 3 will receive the request if only one of approver 1 or 2 rejects the request.
I also tried the below but when approvers 1 or 2 reject the request the flow ends, bypassing approver 3.
Thanks,
Husban
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Johann_AReplied on June 20, 2021 at 1:37 PM
Greetings,
You mean that the main issue of your approval request is that: "approver 3 will receive the request if only one of approver 1 or 2 rejects the request".
I've cloned your form and your approval request. I had no issue.
I received the email asking me to approve or rejected, and I approved it, then I received another email to ask request
Can I please ask you to have more details about your issue?
Thanks
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husban.ahmadReplied on June 20, 2021 at 3:03 PM
Hi,
This is the outcome I am looking for:
Approvers 1 and 2 can approve or reject, but approver 3 has the final decision.
Thanks
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Yau_CReplied on June 20, 2021 at 5:38 PM
If Approver 3 can override the decisions made by Approver 1 and Approver 2 then why do we need Approver 1 and 2 to review the application in the first place?
I also believe you should re-consider the following flow:
If 'Approve' and 'Deny' both give the same outcome then there is no need for any approval.
It's the same as:
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husban.ahmadReplied on June 25, 2021 at 3:37 PM
Hi,
What I am trying to achieve here is if approvers 1 and 2 both do not agree on whether to approve or deny then approver 3 has the casting vote.
Thanks
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Yau_CReplied on June 25, 2021 at 7:20 PM
Please allow me some time to check. I will get back to you soon, thanks.
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Yau_CReplied on June 25, 2021 at 9:05 PM
Please correct me if I am still misunderstanding you,
The truth table that you are trying to outline is:
-----------------------------------
A1 A2 Final result
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A A A
D D D
A D depends on A3
D A decide on A3
In other words, Approve 3 's decision will only be taken into consideration when Approver 1 and Approver 2 cannot come to a consensus.
Approve 3's decision would be irrelevant (can be skipped) when A1 and A2 made the same decision.
Or do you want Approver3 to override their decisions when A1 and A2 made the same decision?
Looking forward to your confirmation. Thank you.
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husban.ahmadReplied on June 27, 2021 at 4:56 AM
Hi,
Yes this is correct
Any one of these is a viable option
thanks
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Ariel JotForm SupportReplied on June 27, 2021 at 3:44 PM
Hi,
I don't think there's a dynamic way to capture the peer approver's selection so perhaps you could set it up sequentially like so:
The comments on the screenshot focused on the left (deny) side, but it's the same idea for the right side, flipped.
Hope that helps. Let us know if you have any questions or if you need further assistance.