Kiosk mode (online): Payment forms don't auto-redirect

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    Kokinadis
    Asked on June 20, 2021 at 01:38 AM

    Running on multiple android 10 devices with all updated apps and software. Kiosk mode shows thank you page, but never redirects.

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    Patrick_R
    Answered on June 20, 2021 at 05:21 AM

    Hello! I believe that you're referring to this form: https://www.jotform.com/211674445292054

    This form has Stripe integrated to it.

    Usually, we recommend to fill the payment forms only recommended using the mobile browsers only.

    You can load these forms in the mobile browsers instead; then either create a link back to your form by editing the 'Thank you' page or simply set an automatic redirect to your form's URL so that on submitting the form, the form reloads in the same browser tab.

    I've also escalated this to the Backend team. If this is identified as a bug, we'll fix this and let you know under this thread.

    I hope this helps. Let us know if you have nay further questions.

    Thank you!