What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Limit Usage on free forms

    Asked by landingmalta on June 27, 2011 at 11:03 AM

    Hi .

    Your Service is  superb .really well done .


    i have this question .

    there is a limit of ten paymnets within the freee sign in ,


    10 paymnets is a total from all the forms i have .(create)


    or each form as indivual has limit of ten payments ?




    4 forms on the website give us 40 payments .?

    or 4 forms on the website total 10 payments ?


    Kind regards


    Page URL:

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    JotForm Support

    Answered by mliz on June 27, 2011 at 11:21 AM

    Hi landingmalta,

    The limitations set are applicable for the whole account and not per form.

    Once you reach your submission limit, your forms will be disabled for the
    meantime. It will only be reactivated until you either upgrade your account
    or wait for the next month when your counter resets to zero.

    Payment submisisons limit for free users is 10 per month. When a particular form
    in your account uses up the 10 submissions allocation, you can no longer accept
    payments in your account. It means that all your forms that contain payment fields
    will no longer work, your customers will not be redirected to your chosen payment
    gateway anymore.

    To be able to use up the remaining 90 regular submissions, you would need to
    delete the payment fields on those forms.

    You will also receive a notification email once your account is about to be disabled.

    Hope this helps.