What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to upgrade account

    Asked by CCSDCHAMPS on January 14, 2014 at 02:24 PM

    I am trying to upgrade my free account to the 19.95 per month option.  I am logged into my account.  When I click "pricing" it shows the different options available.  When I click on the "upgrade" button under the 19.95, nothing happens.  I am assuming that clicking the "upgrade" button is supposed to take me to a different screen so I can enter my payment information but that is not happening.  My secretary tried several times last week to get help for this problem and it is now becomming urgent as I will have many people attempting to enter data very soon.  Please advise in a timely manner.  Thank you.



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    JotForm Support

    Answered by ardy0689 on January 14, 2014 at 03:44 PM

    We apologize for this inconvenience Kathy. Unfortunately, I can not replicate the issue when upgrading my test account. It immediately shows me the next steps and filling out the required upgrade form.

    It does not take you to another screen but it will show another popup like this:


    Please try to use our direct link for our Economy Product


    and change the username to your JotForm Username like this


    This should bring you to this page where you can select the Monthly Option for Economy


    If you click "Order Now" button, this should bring you to the next step and fill up the upgrade form. If you need further assistance, please do not hesitate to ask for help. Thank you